Business Consulting and SLA
A service level agreement (SLA), which is an important aspect of business consulting, is used often between a firm’s internal operations as well as its customers. It defines what each party needs to reach its goals and provides a mechanism for reporting on those goals and any issues that arise.
SLAs protect the end-user and the service provider, by establishing standards and targets. They also establish consequences for not meeting these expectations. They also allow the creation key performance indicators which can help a company identify areas of its business that are not on course to meet their strategic objectives.
The SLA is a document that defines all the services that will be included in a given contract. It should also include information on turnaround times and exclusions. The contract must also specify the metrics that will measure the performance of the service provider.
Metrics that are easy to collect should be chosen to reflect factors that are under the reasonable control of the service provider. They should also be set to Web Site a reasonable baseline, so that they can be refined over time.
KPIs measure how a business performs in relation to the primary goals. It can help the business determine whether it is veering off course, which is a problem that is common with small businesses.